For Digital Products & Our Service

  • All digital purchases are non-refundable (due to immediate access/licensing), but we are committed to making things right. If you encounter technical issues, email us at hi@bemusedcreative.com for prompt assistance.

For Physical Products

  • Cancellations: Request within 2 hours of purchase for a full refund.
  • Shipping: Processed in 3–5 business days.
  • International delivery: 2 weeks (or if its held by the custom, it will be longer as we have no control.)
  • Note: Customers are responsible for customs fees (we can’t predict these).

Returns & Quality Guarantee

  • We stand by our products. If there’s an issue - refer to each product details.
  • If there is a print error, we will replace/refund it—just email clear photos of the issue to hi@bemusedcreative.com within 30 days.
  • However, please note that for our made-to-order: No general returns/exchanges (e.g., sizing).

Payments & Refunds

  • Accepted Methods: Credit/debit cards, PayPal, Google/Apple Pay, Klarna/AfterPay (please note this varies by location).
  • Refunds: Processed within 24 hours (PayPal) or 7–10 business days (credit cards).
  • Non-refundable: Donations, tips, locked messages, and active membership periods.

International Orders

  • Customs fees may apply (varies by country). We recommend checking with your local customs office for estimates.

If You Need More Help For Our Made To Order Products:

We aim to be clear on the following:

  • Proactive Support:
  • Emphasizes quick resolutions for issues
  • E.g., "we’ll make it right".
  • Clarity: Simplifies policies 
  • E.g., "2-hour cancellation window".

Fairness: Positions non-refundable terms as industry-standard (digital) or quality-assured (physical).

Global-Friendly: Manages expectations upfront for international buyers.